Free Delivery  For Purchases above $300   ||   Members Enjoy Discounts   ||  Double-Down on Livegrills & Combogrills

Announcement: No more BBQ assistants and Chef service available for 23 and 30 Nov 2019.
Apologies for any inconvenience caused. 
Due to the overwhelming request of the service of our BBQ Assistant, please call us at 6392 8392 to enquire on the availability of our BBQ Assistant.
PLEASE NOTE: 

1) Please inform us at least 5 days in advance, so we may make necessary arrangements. 

2) BBQ Assistants may be available for booking upon online orders above $220, to prevent abuse of our assigned assistants.
(inclusive of GST and excluding any late order fees, pit rental and BBQ staff charges). 

3) Assistant(s) will be responsible for starting the fire and cooking. Post-event cleanup shall be the hosts' responsibility.
The host must provide the BBQ pit and required tools (eg. charcoal, tongs, trays). 

4) Each Assistant can manage about 20-25 pax worth of food within the designated hours.
If you have a bigger party, do kindly plan for multiple assistants or verify with us at 6392-8392.

5) A surcharge of $20 per Assistant for orders at NSRCC, parts of Lim Chu Kang, Tuas and Sentosa Island, due to hard accessibility.

6) Festive surcharge of $20 per Assistant on Public holidays, due to tight availability. 
Special surcharge of $35 per Assistant on Christmas eve, Christmas Day, New Year Eve and New Year Day.
 
7) Please plan for delivery at least 15-20mins before arrival of Assistants,so that the frozen food may sufficient time for thawing.

8) Assistants are not held responsible for collection or relocation of food items delivered, in the absence of the hosts.

9) Assistants are reserved ONLY upon confirmation of payment.

10) Due to our EZBBQ's Halal policy, please understand that our assigned BBQ assistants onsite can only cook the halal dishes from EZBBQ. 

Recommended Add-Ons To Your Buffet Table

Qty Details Amount

Grilled Jumbo Chicken Satay (w/ Sauce) $1.2
/Stick

Assorted Nonya Kueh-Kueh
Traditional Nonya or Indonesian Kueh-Kueh Flavours
From
$1.80/Pcs

Self-Serve Nonya Laksa
(Thick Beehoon, Fresh Beansprouts, Tau Pok & Shrimps)
$3.5
/Pax

Self-Serve Mee Siam
(Mee Siam, Fresh Beansprouts, Tau Pok & Shrimps, Mee siam Soup)
$3.5
/Pax

Roasted + Seared Wagyu Tomahawk Marbling 6-7 (1.4kg Bone-in Before Roasting)
(For Buffet Orders Only)
From
$238

Themed Side Tables (Dessert / Manyue / Kids' Treats / Christmas)
(For Buffet Orders Only)
From
$280/Table, suitable up to 30 pax sharing

Rental - 6ft Tables w/ Black Tablecloth
(For Buffet Orders Only)
From
$20/Table

Rental - Red Plastic Stools
(For Buffet Orders Only)
From
$2/Stool

TERMS AND CONDITIONS

1. General Information
EZBBQ delivers your orders via delivery vans, lorries, cars & bikes.
As best as we can in ensuring non-contamination, our delivery vehicles do not carry non-halal items at any given time we are using it for delivering EZBBQ items.

Delivery timing is per 2hours block, and while EZBBQ tries our best in ensuring timely delivery, please understand as road conditions may severely affect our schedule. Recipients are advised to be readily available at pickup point within the delivery timing block.

You may indicate a preferred timing, but while we will try our best, we do not commit to your fixed timing, due to conditions on the road.

We'll send you a confirmation email containing your purchase details as soon as the order is registered by our system.

2. Delivery Charges

 

We practice "Last-Mile Delivery", or also known as "to-door" service. All delivery practices require our staff to send to your pit/unit/chalet, as well as conduct a delivery check onsite.

2.a) Buffet Setup & Collection Inaccessibility Surcharge

For Buffet Orders with setup location without Direct Trolley/Lift Access, we will enforce a $50/order "inconvenience" surcharge. Our Ops and delivery persons typically perform setup and delivery for buffet at no additional charges, but due to the inaccessibility of locations due to Stairs, Lift Spoilage, Roof Terraces, EZBBQ will enforce a further $50 which will be used to compensate for additional manpower required.

2.b) Store Pickup Option

As Ezbbq strives to improve convenience and reduce operating costs, while keeping all your food and services as affordable as we possibly can, we have reviewed and tried to scale down on store pickup orders.

We regret the temporary inconveniences caused, as we revamp into a full-ecommerce and distribution platform, for better scalability and cost efficiency, and better long-term growth for the brand.

Any Amounts Store Pick-up

Mon, Wed, Thurs, 10am - 5pm
Fri & Saturday, Eve of PH, 10am - 5pm
Sunday, 10am - 2pm
Self Collection @ 105 Sims Ave #10-04, Chancerlodge Complex, S387429
Normal delivery from nett purchase of $50.00 up $ 15/Order, direct to pit/home 


3. Payment Methods
We accept Paypal, Google Pay, Credit Cards (via Paypal), Internet Banking, Bank Transfers, Company Cheques, Government Gebiz and other Billing Portals.

All payments have to be verified by our staff prior to delivery, due to previous bad experiences with deliveries with unverified payments.
We seek your kind understanding on this matter.

On the check out page, you will be transferred to the payment gateway to complete your transaction. On successful completion, you will receive an email invoice confirming your order.

4. Packaging
We pack your delivery into 3 main groups: "Frozen & BBQ", "Dry Goods" and "Cooked".
We may require usage of foam boxes (if any are purchased) during delivery.
Our delivery staff will be required to collect back all unpurchased foam boxes.

5. Returning an item
We do not entertain returning of delivered or purchased food products.

6. Cancelling an order
You may inform us via email, at least 1 day in advance, for any cancellation or reduction of food ordered. Any processing of refunds will wait till following Monday or Tuesday.

Cancellation on the day itself, a forfeiture of 100% on all unaccepted cooked food will be enforced, as there will be food wastage due to preparation. We might try to return the BBQ items, but not the cooked and fried food.

7. Placing an order
Our eCommerce Portal only captures orders up to 2 days in advance. If you require urgent and last-min addition, please kindly call our hotline at 6392-8392

Example:
Today (Thurs) before 4PM ordering for Friday = OK
Today (Thurs) after 4PM ordering for Friday = Not OK

Alternatively, you may walk-in to any of our current Retail Shops for Retail Sales.

8. Wrong Order Date
If customers select the wrong date for delivery online, and has made no attempt to update or inform our team at least 24 hours before the scheduled delivery, we will fulfill per order date, and deem order as fulfilled.