Delivery, Collection & Order F.A.Q.
DELIVERY, COLLECTION & ORDER FAQ
TERMS AND CONDITIONS
1. Shipping Information
EZBBQ delivers your orders via delivery vans & cars. As best as we can in ensuring non-contamination, our delivery vehicles do not carry non-halal items at any given time we are using it for delivering EZBBQ items.
Delivery timing is per 2hours block, and while EZBBQ tries our best in ensuring timely delivery, please understand as road conditions may severely affect our schedule. Recipients are advised to be readily available at pickup point within the delivery timing block.
We'll send you a confirmation email containing your purchase details as soon as the order is registered by our system.
2. Shipping Charges
We practice "Last-Mile Delivery", or also known as "to-door" service. All delivery practices require our staff to send to your pit/unit/chalet, as well as conduct a delivery check.
|Any Amounts Store Pick-up||No Charges|
|Normal delivery from nett purchase of $80.00 up||$ 15|
|Get bonus item (Black Pepper Chicken 500g) when you purchase above $250||$ 15.00 + Bonus Item|
3. Payment Methods
We accept Paypal, Credit Cards (via Paypal), Internet Banking, Bank Transfers,
Company Cheques, Government Gebiz and other Billing Portals.
All payments have to be verified by our staff prior to delivery, due to previous bad experiences with deliveries with unverified payments.
We seek your kind understanding on this matter.
On the check out page, you will be transferred to the payment gateway to complete your transaction. On successful completion, you will receive an email invoice confirming your order.
We pack your delivery into 3 main groups: "Frozen & BBQ", "Dry Goods" and "Cooked".
We may require usage of foam boxes (if any are purchased) during delivery.
Our delivery staff will be required to collect back all unpurchased foam boxes.
5. Returning an item
We do not entertain returning of delivered or purchased food products.
6. Cancelling an order
You may inform us via email, at least 1 day in advance, for any cancellation or reduction of food ordered. Any processing of refunds will wait till following Monday or Tuesday.
Cancellation on the day itself, a forfeiture of 50% on entire order will be enforced, as there will be food wastage due to preparation.
7. Placing an order
Our eCommerce Portal only captures orders up to 1 days in advance. If you require urgent and last-min addition, please kindly call our hotline at 6392-8392
Today (Thurs) ordering for Friday and Saturday = OK
Today (Thurs) ordering for Thursday = Not OK
Alternatively, you may walk-in to any of our current Retail Shops for Retail Sales.